1 reviews | Active since Mar 2015
Telkom sold me a contract under false pretences
On 14th March I went to Eastgate to get a cellphone contract. I already have a handset and wanted a sim only contract. The sales clerk advised me on the smart plan 100 contact,whereby I would receive 100 minutes and 1 gig data p/mth for 24 months at R99 p/mth. This was the 2nd time I heard about this contract. The same information was given to myself at the Lakeside Mall 3 weeks before,however they had no nano sim cards in stock for 3 weeks. I therefore decided to go Eastgate. After the sim card was activated,I used 89mb of data when I received a sms from Telkom stating that I ran out of data. This seemed all wrong,even if I did only get pro-rata surely it should have been +/- 500mb. I called the helpline and a call centre agent by the name of Brice agreed that something was wrong. On the 24th I received a call from Telkom and the call centre lady said that due to the contract being a sim only contract,I will not receive 1 gig data. I spoke to the manager,who said I was welcome to cancel the contract. This was not what I was sold and what I agreed to. I have 2 voice recordings of Telkom staff explaining the smart plan 100 sim only contract and all of them has a 1 gig data included.
Thank you for your post.
As per our telephonic conversation.
Kindly be advised that we are liaising with the Store to investigate the issue and we will revert back to you with feedback.
Your reference number is SM99321.
We sincerely apologise for the inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Regards
Tebogo Mongale
Telkom Social Media Team
Thank you for your post.
As per our telephonic conversation.
Kindly be advised that we are liaising with the Store to investigate the issue and we will revert back to you with feedback.
Your reference number is SM99321.
We sincerely apologise for the inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Regards
Tebogo Mongale
Telkom Social Media Team
