Telkom sold a broken phone
<p>I took out a contract for new phone. A defective phone was delivered. After returning to Telkom, no feedback from them. Now i am told that because it is an iPhone, only repairs can be conducted instead of replacement OBF.</p> <p> </p> <p>Team leader Anita Dlamini is avoiding taking my calls. I've beeb debited but have no phone to show. I get transferred back and forth to many callcentres everytime the agent reaslises my query is too difficult yo resolve.</p>
It's been 2 weeks and no resolution. How do I escalate this further? I've tried all of your service channels and nobody wants to help.
Please advice what the formal escalation process is.
It's been 2 weeks and no resolution. How do I escalate this further? I've tried all of your service channels and nobody wants to help.
Please advice what the formal escalation process is.