Telkom Soft Caps Me Even Though I Had Bad Speed

At the beginning of the month our Internet speed was terrible. I Contacted Telkom and asked them to look into it because we were even having trouble opening webpages and downloading my mom's e-mails. The speed seemed to improve although Telkom never came back to me about the problem. The speed problem forced me to download during the day. Something I don't do normally but I had no choice if I wanted to finish downloading the things I want. Between the power outages and the speed problems I was under the impression that my usage was low. after that one week the speed improved and I only downloaded for a few hours a day. Now Telkom has softcapped me (unjustly in my opinion) forcing me to download during the day again to keep up. They force me to use more internet by softcapping me than if they just let things be. Now I'll be online all weekend instead of just an hour or two this morning and an hour or two tonight. This has got to be stupid policy and I still don't believe that I have used that much because of the power cuts and the bad weather. Come on Telkom. You now have me downloading all day instead of only a few hours at night. How does that help anyone.