PP
Polly P
1 reviews | Active since Sept 2015
13 Oct 2015, 11:20
Telkom social media team unresponsive
I have logged a complaint against Telkom for incorrect charges (SM141274). They have supposedly reversed the charges but I have yet to see that reflecting in my account and I have send numerous emails to Telkom social media team only to be ignored.
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Telkom's replyOfficial
13 Oct 2015, 11:39Hello pollypale,
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Regards,
Joshua
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Regards,
Joshua
Telkom Social Media Team
Telkom's reply13 Oct 2015, 11:39
Official
Hello pollypale,
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Regards,
Joshua
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Regards,
Joshua
Telkom Social Media Team