Telkom Social Media Team - Feedback Please

On 31 May 2014 I've submitted information requested by Telkom's Hellopeter team relating to a previous report, with reference number SM113888. I've received no feedback, even after sending feedback requests. The query relates to a TI - SBSA Dialup account I've been unable to get cancelled. All my attempts over several months led to nothing and even reporting this on Hellopeter seems to be fruitless. I have already received my next invoice and Telkom will yet again debit my bank account within the next few days and it looks like nobody can do anything about it. I dare Telkom's Social Media team to proof me wrong.