Telkom Social Media Team

I have been desperately trying to cancel my Telkom contract for the past 5 months, but Telkom still not responding. I logged a complaint on Hello Peter and Telkom's Social Media team gave an initial response but have since not responded to any of my subsequent questions.

Below an exact copy of previous response still not resolved: "Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will follow up and provide feedback soonest.

Please send us a private reply with the number to be cancelled as well as ID number of account holder.

Your ref for this query is AI*******

Regards Ya****" Telkom Social Media Team"

I really need some follow through and resolution of my complaint.