Telkom social media=call center=nothing sorted

My complaint from 3 December remains unresolved to the point of the reference i was given not even being active or showing any information on my profile.<br> Is there someone that actually calls you back or do we as customers have to call and get irritated with elevator music to achieve nothing in the end...<br> <br> I would love just to know what is the proper process of complaint with telkom that actually gets resolutions. It is end of the year we are all tired and irritated, must it be an issue of just getting solutions or does telkom confuse their customers to ***** money out of them?<br> <br> Hope to hear from someone other then telkom social media cause i am suffering trying to work through the call center. With my salary I cant afford to fork out so much money with my first bill that doesn't even recognize the debit order subtracted before i even received my phone...