Telkom so useless

Our internet has been out or slow since October 1st. Every time we call we are told that there is nothing wrong but they will log a fault for us, a few days later we receive a sms that the fault is corrected, and guess what! its not. we were told once that there is a noise on the line so that means that a technician has to come out and fix the line? Well after 2-3 times requesting a technician to com out guess what! no technician once again just more sms's saying the fault is sorted. This is so unbelievably pathetic that Telkom does not worry one little bit about their customers, just as long as they get their money they don't care about service delivery. feels like we are being ****** by this poor service