MS
Militza S
1 reviews | Active since May 2017
31 May 2017, 13:29
Telkom so so poor
<p>It's so frustrating dealing with Telkom. I have cancelled my Telkom ADSL line with them in February this year. They have billed me for it since then, every single month . tried on numeorous occassions speaking to someone who understands the billing , to no luck ! I have received credit on one occassion , but still to this date I get billed for something that I have stopped 4 months ago . refused to pay my account this month and now I've been disconnected even that I'm sitting with credit for over ZAR 1600 . Unreal ! Impossible getting through to the management . Very very poor show Telkom . They were quick to email me the cancelation form though . They obviously don't need customers any more</p>
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Telkom's replyOfficial
01 Jun 2017, 09:33Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply01 Jun 2017, 09:33
Official
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
MS
Militza S's updateReviewer Update
20 Jun 2017, 16:153 weeks later and 4 reference and dispute reference numbers later my issue still not sorted . Still sitting in credit with Telkom for ZAR 1900 now and still no Telkom line for over a month . Poor poor show Telkom , very sad. I have just been holding for 36 minutes to speak to the supervisor - to no avail.
MS
Militza S's update20 Jun 2017, 16:15
Reviewer Update
3 weeks later and 4 reference and dispute reference numbers later my issue still not sorted . Still sitting in credit with Telkom for ZAR 1900 now and still no Telkom line for over a month . Poor poor show Telkom , very sad. I have just been holding for 36 minutes to speak to the supervisor - to no avail.