Telkom snubs customers...

My father recently decided to make the jump from ADSL to fibre at home. Everything was going great until I tried to get the ADSL cancelled as the fibre was activated and working. I have tried calling and asking agents to call me back to get the ADSL cancelled and to date, not a single Telkom agent has called to assist us.

We are really thinking of cancelling Telkom altogether since, the customer aftercare once the fibre is installed to absolutely disgusting... He now gets a bill charging him for Fibre (with the fixed line included) and ADSL... Telkom expects my father to pay over a thousand rand when we the customer have been trying to simply cancel the ADSL (not the fixed line) and the website is not user-friendly nor is the smartphone app...

I have asked for an agent to call me again today and I have called 10213, but all the machine states that I must cancel it online and the call is ended.....

I never thought I'd see that day I was considering getting my father who has been a customer of Telkom for over 50 years to leave for another service provider...