Telkom SMS to report restored service is NOT TRUE

I am a Telkom private(home) customer for 35 years and a business customer for 28 years. During this time I have never paid an account late.<br> My reference 579CEK040315 for an ADSL line fault reported on 4 March 2015 resulted in numerous SMS's reporting the fault as being restored. <br> No technician visited me or inspected the Installation as reported.<br> So telling me that the problem was solved is a LIE.<br> There is no facility online where you can report an faulty ADSL Line .<br> The automated fault reporting system on 10210 does not work.<br> Holding on for an operator results in being cut off after holding for an hour.<br> I am not going to accept this kind of service.