1 reviews | Active since Feb 2019
I guess this will fall under "Supercharge" review. A Smart Broadband 5GB Plan for R 199.00x24Months. Jiki to R 698.56 with a few months left for the Contract to end. I guess that is their meaning of "Smart". After debiting an amount for R 698.56 for the second month then Telkom send an SMS two days later saying "a/c is in arrears with R1397.12". I have spoken to 4 Call Centre Agents from Telkom and they can't explain how an expense of R 698.56 came about and their explanations do not make sense nakancane (not a bit). I requested to be put be put through to the Complaints Department and I was given the number 10812 by an Agent named Fortune and this number is not going through.
This Contract went from receiving notification of "Out of Data" to "Out of Airtime"another "Smart" move such as the name of the Contract.
I sent and email to: Nobuhle Andile Champion & Nonjabulo Nosipho Jili to refund the amount on Jan 21, 2019, 11:21 AM till to date the case has not been attended to.
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