Telkom Smart home premium is a load of *******

I am absolutely and utterly disgusted with Telkom's service, this is by far the worst experience of service I have experienced in this country and that is saying a lot for South Africa.<br> <br> We took out the Telkom smart home premium package in October 2014 and after endless phone calls and mistakes made by the Telkom sales department the change was eventually made. Before the change was made we confirmed numerous times that our area had 10 meg capacity. Upon activating we never received the internet speed we were sold on. We were then promised again and again that the area does support 10 meg capacity we spent hours and hours on the phone with Telkom billing and Telkom internet support but the internet speed was never correct.<br> <br> A technician came out and informed us that we will never get 10 meg capacity in our area and the sales and internet support departments have made a mistake.<br> <br> We requested the smart home premium be cancelled and service reverted to the way it was before but nothing has happened, we were promised one month off because the delivery of good was not within 7 days but we have still been billed for that month and on smarthome premium rates since december.