SL
Santi L

1 reviews | Active since Jul 2011

25 Nov 2016, 12:50

Telkom Smart broadband

<p>We have run out of data and needed to buy a data bundle. This is the first time I have to do this and on our account we have 2 accounts, the one is unlimited and the other has only 20GB per month. I have phoned the help service to buy a 1 GB data bundle. She asked me what number it must go to and I have asked her is it the number showing on the right hand top as the serivice number and she said yes. As I have done this I looked at the account and realized that that number was connected to the unlimited data and I immediately told her that, she just rep**** that it is done and that I must buy another bundle 1 GB for R99 for the other number where I have asked her to credit that number and transfer it over to the correct number. She refuses and just said I have to buy more date. This is not acceptable at all to me and I will think twice before I will do business with Telkom, I actually want to cancel the contract as soon as it expired ..........people be careful this was now a real black Friday for me........ No I must sit without data until the end of the month and that is ridiculous. I am going to take the R99 which she said I must pay again and will go buy a vodacom data stick. I am not spending another sent with Telkom!!!!!!!!</p>

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