Telkom slow to resolve important escalated queries!!

Item: Telkom
Rating: 1
Author: Dha J

TELKOM QUICK TO DEBIT ACCOUNTS BUT SLOW TO RESOLVE QUERIES!!! My review on 20th March 2017: Telkom service is pathetic!!! I recieved my modem on the 1st March 2017. When I recieved the invoice on the 8th March 2017, I was billed for February and March and charged for a service I had not used in February! This amount is to be due on the 31st March 2017. So I contacted Telkom and logged this case with them on the 8th March 2017 and I was told that someone from the billing department would contact me to reslove this. I followed up on the 13 March 2017 and was told that my query had been forwarded to the billing department and they would contact me on the 17 March 2017 to resolve this and that they would not debit my account until this is resolved. I also requested that this amount be paid via EFT and not debit order. But Telkom went against my will and still debited my account and to add to that INCORRECTLY without resolving the query or getting back to me! This is highly ********* and the worst service I've ever recieved from any service provider! Please call me back so this can be resolved and I can end my contract with Telkom! Mar 21, 2017 Official business reply: Good day, Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided. Your reference number is ********** 0. We apologize for any inconvenience caused. Regards, Busi Telkom Social Media Team Mar 24, 2017 Dharsh1: Still no response? When is Telkom going to deal with my query?? I need an updated correct invoice. I will not be liable for any delayed payments! This needs to be sorted out ASAP!! Can someone please call me so I can assure this has been resolved??? TELKOM QUICK TO DEBIT ACCOUNTS BUT SLOW TO RESOLVE QUERIES!!! I am now frustrated with the terrible service from Telkom. Clearly you do not take your customers seriously. This morning Telkom again debited my account with an incorrect amount adding another R200 over and above the previous incorrect amount and I wasnt even informed of where this extra amount came from or issued a new invoice correcting the previous incorrect amount. They have been dealing with my account on the back end and quick to debit my account with more money but slow to respond to the queries I have escalated! No loyalty towards customers and no sense of urgency whatsoever! The Telkom store in Sandton City cannot even assist as they are always and forever offline. Ive been there the third time this week since ive logged this query and they were offline yet again. Ive been following up constantly with no reponse or act of urgency from Telkom's side! I am tired of this constant back and forth and I cannot constanly be following up with absolutely no actions from Telkom's side. There were only two things I asked for 1) correct the incorrect amount on my invoice and issue me a new invoice, so I can pay for the services ive used for March only since ive recieved the modem on the 1st March and 2) a request to pay via EFT and not debit order. You are not authorised to take more money from my account then I had originally agreed for and that too WITHOUT MY PERMISSION! The longer you take to deal with my query the longer this takes to get resolved and I make this statement clear now that I will not be liable for any interest payments or delayed payments on my Telkom account because it it Telkom's fault that this delay is happening. Dont purposefully delay Customers queries so you can charge them more and charge them interest on their over due amounts. As a consumer I have rights as stated in the Consumer Protection Act. What Telkom is doing now is completely WRONG and ********* and you are playing with consumers Time, Emotions and Money and providing them with false information everytime you promise to get back to them at a certain time and dont. I need someone to call me so I can confirm all I need over the Phone and prevent this back and forth, Its becoming tiring and I would be happier and at peace if I cancel this contract with Telkom and switch to a service provider who takes their customers best interests into consideration. I cant deal with Telkom any longer! Please resolve my query urgently as I would like to pay for services used as soon as this is resolved. Mar 26, 2017 3 weeks ago Official private business reply: Thank you for making contact with us. This response serves as confirmation that your query has been received. We will follow up and provide feedback soonest. Please send us the affected number and ID number of account holder to ********** Please insert Ref: AI ********** the subjects field Regards Yazied Telkom Social Media Team This is now the third post! how much more till this will be resolved??? Its over a month now and telkom has not resolved anything! Telkom keeps debiting my account and nothing is being resolved. I've been calling, following up and have escalated this case and still nothing. Telkom does not take their customers seriously! This is now becoming frustrating as you are playing with customers time, emotions and money. I've been waiting from the 8th March 2017. Everytime I call my query is still at the collections deopartment, however the incorrect amount is still being debited. Its time telkom takes their customers seriously. Everytime I call I must expain everything over and over again. I need to deal with one person please as I am not getting anywhere here!! I am told to email the HP address and still nothing. If you really take your customers seriously you will pick up the phone and resolve the query!! And dont let the Phone ring once and then state on the customers profile that the customer was not available to pick up. If you dont get hold of the customer phone back! worst service provider ever!!

Helpful (0)

Replies (0)