Telkom slow to repair or give feedback

Im waiting on any kind of feedback from Telkom after logging a fault 9 days ago. My adsl dont work and theres noise on my line. My wife use the adsl to work from home. It is frustrating because there is no way of asking when they will make the repair nor escalate if weeks go by with no feedback. While this is going on im still expected to pay for the non service...<br> Fault: 680CWK070915