Telkom slow to provide proper service.

I logged a fault with telkom 3 days ago, they said it would take 72 hours to resolve. Fault ***. I have phoned over the last 3 days and everytime I call they tell me the fault is being remotely tested by the testing center. Today, when I go upset and only today they escalated the fault ref: ********** (escalation ref). However I still have the fault and even though I explained that it is a business and I reckon its a physical fault because we are renovating, they insist on testing remotely. We can't work without internet and Telkom does not care.. They have now given me another 72 hours to wait for the escalated fault.