Telkom slow terrible service

I have been struggling to upgrade my simcards with Telkom from December last year. When I followed up am told it's stuck by credit vetting. Yesterday I was called by Thabo he left a voicemail saying its now fixed. I need to came in and sign. When I get there the following day am told it has declined. Due to unpaid debit order. Yet I did pay manuelly After back and forth with them for almost two months. I have been a client for more than five years. And the service is just getting worse. I wrote to hello Peter regarding this matter and nothing happened. Am not expecting them to help here either as am now shopping for another service provider.