Telkom slow service

I have been trying to have the ownership of 4 Telkom lines changed for the past month and till date have had no luck with Telkom's call center or email support, every time i kept getting told to email to [Email Removed] because no one can help me telephonically because 'its not their department' i keep getting transferred to another department, nothing seems to get done at Telkom, im getting very frustrated because i keep getting the bill for these lines and Telkom isnt coming to the table, can someone get back to me ASAP and this is a VERY urgent matter.