JS
Johannes S

1 reviews | Active since Jan 2012

05 Apr 2018, 20:03

Telkom slow LTE speed

Basically, no LTE. Every night I am getting download speeds of around 0.9Mbps. THAT IS 1% OF TELKOM'S CLAIM OF UP TO 90MBPS. What am I supposed to do with 0.9Mbps speeds? I have been logging calls wrt this issue and eventually promised that the tower will be upgraded (new tower), this is nearly a year ago. But Telkom will roll out fibre to the area next to us who still has copper cables. And our area Telkom refuse to reinstall the copper and also do not install fibre, forcing us to use an oversubscribed LTE. And over and above that I was holding on for the call centre for nearly 20 minutes (from my cell phone - due to above), and having to give up as there was no answer.

0
Replies (2)
JS
Johannes S's update07 Jun 2018, 11:03
Reviewer Update
Telkom creates calls and then sends message to say that it has been attended to without any contact or resolution of problem. I get time that I cannot even do a speed test, that how slow Telkom's LTE gets.
JS
Johannes S's update25 Jun 2018, 09:43
Reviewer Update
A new tower was erected last year it has more than tripled in height. I have offered space on my property for a tower.