Telkom - Slow line speed - Planning

<p>We stay in Somerset Ridge, Somerset West and our current line speed is 2Mbps - we would like to updragde to at least 4 Mbps. MWEB cannot assist as they are reliant on Telkom for the upgrades (at least this is what I was told).</p> <p>When enquiring the Telkom call centre agent simply told me we're not even scheduled for an upgrade (which I KNEW becaused I also checked online). Surely there must be a plan for our area...an indication of WHEN we will be able to upgrade? By just telling me he doesn't know...we're "not even scheduled" is unacceptable. I would expect the call centre agents to have a little more detail than what I can get - surely these upgrades are in the pipeine...which means there must be a plan somewhere so that I can be told the frustration of the line speed will be resolved in x weeks/months?? Why not share this info?</p> <p> </p> <p>Could someone involved in the planning of the upgrades for the Somerset West area PLEASE contact me to at least explain?</p> <p> </p> <p>It will be greatly appreciated.</p>