Telkom Slow and ***********

My line was cut on Tuesday morning, just 1 day after finally receiving my statement. The amount payable on the statewsaid R680. I paid R700 and after speaking to a rude person at the call centre I was told that the payment was insufficient as the outstanding amount was R1380. I then saw that the statement I received was out of date. I made another payment of R700. I was told the line would be back up in 24 - 48 hours. This morning I phoned again and spoke to someone helpful and friendly for once. She asked me to email proof of payment (used my phone) so that she could send it to her line manager for reconnection. It is now almost 18:00 and still no line and no Internet. I sent multiple emails to follow up. I paid, I sent proof and nothing. How could it possibly take this long to check the payment report and just reconnect the line? I work from home so I burned through about R500 for data and airtime. You owe Telkom a bit of money and they cut your line when they send kate statements and I can't even claim this money because what's the point? Telkom better shape up because when new providers arrive I think most people will jump ship. I am seriously ****ed off by this situation.