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Adrian S

1 reviews | Active since Oct 2018

05 Oct 2018, 20:01

Telkom sloppy service and breach of of agreement

After numerous phone calls waiting for more than 20 minutes to speak to a consultant and paying my account fully, the person on the other end just says I am sorry sir but I cannot un-suspend your account due to your payment not reflecting on our system. I had phoned telkom on Wednesday the 3rd of October after making the final payment of R580 as I was behind R560 odd when I finally had managed to reach a consultant. However it is now the 5th of October @ 19h59 and more than 2 days has passed as they had initially stated that my account will be un-suspended and guess what it's not. if telkom has got any ***** they will have their MD or CRO to contact me with regards to this matter as I will be taking them to court for a breach of agreement. Believe me I have the financials and a good Advocate to do so.

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AS
Adrian S's update04 Nov 2018, 09:17
Reviewer Update
A month after writing the review and complaining about the matter Telkom refuses to contact me with regards to the matter, the only response I receive is the below. Official private business reply Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI ********** We apologise for any inconvenience caused. Kind regards Yazied Telkom Social Media Team Please note that Telkom will soon no longer be a business that responds on Hellopeter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special Forces team can help resolve any issues or escalations you might have. Thank you. Click here to visit our pages, https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA. There is absolutely nothing that they will do because they are a monopoly like SARS, maybe the head of Telkom and all his/her underlings need to be fired like the head of SARS. Don't even bother you keep *****ing just like the ANC and will get away with ****** as far as you go