Telkom slogan: **************** through Incompetence.

Countless hours and money wasted with the most *********** people I have ever come across giving me bits of information here and there, and a complete run around all the time.

I moved from Cape Town to Johannesburg in April 2016, and within 2 days called Telkom to migrate my line to my new apartment after I had moved in. At the time I had asked the person who was helping me if everything is okay and if there is anything else that I need to do and they said I am all set as they have migrated me, and it will be active in the next 24hrs (at the time). The line I had was a 10mb (as is stated in my contract). Unknowingly in the time I have been here in JHB and the countless issues with my line not running more than 5mb ever, I have had to call them out on several occasions to come and fix the issue, even speaking to managers trying to get this issues sorted, and them giving me several excuses as to why my line is not running remotely close to the 10mb I have been paying for the past 2 years (currently running at 3,6mb max right now), only to find out through all of this that they were in fact charging me for 2 lines as nobody told me at the time that I had to personally go and cancel the line in store or through a form sent to by email (so they never followed the correct procedure at all).

That's 22 months of me paying for an extra line (R635) I haven't even used or knew was active (which Telkom is aware of), and for a 10mb (R635) and haven't received anything more than 4mb (which costs R299) in the time of using it? I have spoken to reps, managers and the billing department several weeks ago regarding compensation for the past 22 months which totals more than R20 000. 00 I have spent of my hard earned money that they OWE ME, and I haven't received so much as an email response regarding my compensation which was promised by everyone I have spoken to thus far, and I just get told one thing and nobody has done jack sh*t since.

I want to speak to a DIRECTOR who actually has authority to make this right.

I am infuriated. 0 out of 5 stars is what you deserve. Your level of service is the most pathetic I have ever had to deal with. I am not going to relay my story to anyone yet again because I have had to tell every single *********** person that works there, the same things over and over because of their failure to either inform me or do their jobs accordingly. Billing dept advised me that they put in a request (weeks ago) and cancelled the line (when I just got debited for both lines yet again on the 1st March) but that too was probably a lie (received no confirmation email of anything or reference case number which your billing dept person promised to send me).

To the person who manages your social media don't even bother responding to this ( I don't want someone with zero authority to reply, not even your team manager), SHOW THIS TO YOUR DIRECTOR!

I WANT MY MONEY YOU USELESS *******! And I want it in the next 48hrs because I was expecting that call several weeks ago. Lawyers and Newspaper articles are next on the agenda...