Telkom slack on *****?

Sept 2017: I took a contract Feb 2019: there was a change/renewal that I NEVER authorise nor have any knowledge. Today- 20 May 2019 10:15 At a Telkom store I had discovered that I'm only 6 months into this contract. 10:30 Agent at call centre advised that she will escalate and email me a reference. I never get email. 13:45 2nd agent cannot assist me without case number. She cannot pick up my actual complaint.

Does Telkom allow ***** and *******ion? *******ion must fall. ***** must fall Telkom must fall?