TELKOM SLA BAD

Line down for while now, At first Telkom responded slow ,but at least after a week or two got response, and line was fix halfway , with internet still not working , but at least the phone was on again.... 2 days later everything off again. The responded this morning with " there is no turn around time " Do they not monitor the people working on faults or what, no I know why they in this state!!! BAD BAD SERRVICE TELKOM, START by doing SLA's and KPI's