Telkom *****s

I took out a 24month telkom mobile contract for LTE. After 24 months which ended in November 2022and, I cancelled the contract on the app but a few months later they said I still owe them. I asked for them to send me statements and until this day I still have not received any statements from them. I received an email from a collection company AGCS that they need to collect an amount of R2923.94. The email was received in June 2022. I still have not received a statement from telkom and they have the correct email address because the collection company got it. I then asked the collection company to send me a statement as I have not received any. They did not respond. In April 2022 amount went off of my account for telkom and I received a message that this was for arrears. I left it as is because I wanted to be done with Telkom. Today I received a message that I have been listed from the collection company and I sent them an email to which they have not responded. This is unacceptable to have to expect someone to pay almost R3000 if you have not sent any statement for more than a year. I was behind on a few payments and paid that outstanding amount. Could someone at Telkom please assist as this is really not acceptable? I will never take out any contract from Telkom nor will I recommend your service to anyone