Telkom simswap nightmare.

So on the 16/03/2022 i was ****** of my cell phone which meant that my telkmon simcard was also taken, when i went to the telkom shop at Newcastle mall in kzn, the lady who proclaimed to be the manager at the store said she was unable to help me with a sim swap due to my account showing as a business profile, so some idiot changed my prepaid account to a business account and it was meant to show as a telkom prepaid customer profile on their system, she sent in a matter of urgency to telkom head office to assist with the sim swap as apparently they where unable to do it in store which is the only way they do sim swaps and thats "in store". I was then given a sim and told the new sim has been activated and the sim swap will take a few hours to complete, 2 days later i was back at the same store to find out what is going on with my account, The sim card which was provided is still dead and nothing was working on the simcard, i was then turned away with no assistance and told the matter must be resolved through their head office and they have already submitted a case for the simswap to be done and i will recieve a phone call when they are able to do it. 19/03/2022 and still no sim swap done, no phone call recieved, when i phoned in to telkom mobile for further information. The lady confirmed the current simcard i have is a dead simcard and it is not an activated simcard as per what she can see on the telkom system, she was unable to assist me with even getting the simcard activated and unable to assist me with a simswap to my old number which i desperatly needed back. The matter alsp is that they say they are unable to block my old simcard which means the suspect is still running around with all my data,free miniyes and airtime and can use my number as they see fit till Telkom decides to do something useful for a change.

Telkom staff seems to be too incompetant in doing a simple task as a sim swap and going to their stores as in structed by them even with the proof of address and ID as requested by them gets you absolutly nowhere. 4 days later and my sim is still not active and still dead, my simswap is still not done, no phone call was made to me about it even though i have provided them with alternative contact detail. It would seem that Telkom staff are useless and clearly dont care about their customers when it comes to a simple task like doing a sim swap that should have taken a few minutes to do. Absolutly pathetic service!! Who know how long this will take to be resolved Or if it even will be resolved oneday in the future!!