JB
Johan B

1 reviews | Active since Sept 2009

22 May 2017, 13:46

Telkom simply unable to repair ADSL fault after months

<p>I have reported a Telkom fault approximately 10 weeks ago for the first time and following various "technicians" visiting my premises the fault remains unresolved. Today 22 May a technician (Kevin) who assured me that he would not leave without finding the fault simply left to go check a telkom box following which he promised to return to give feedback. That never happened, he as the technicians on three other occasions simply disappeared without reporting back. In the process I have spend hours on line with simple quick fixes they tried. I am about to stop my telkom service. </p>

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Replies (1)
Telkom
Telkom's reply22 May 2017, 14:42
Official

Good day Johan,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team