Telkom simply refuses to cancel contract after 24 months and continues to bill

<p>Three months ago I filled in a cancellation request to terminate my cellphone contract with telkom mobile after the 24 month period expired. (Ironically I wanted to cancel as a result of overall pathetic service)</p> <p>I was told that the process will take a month and that I will be billed once more for this final month which I accepted as standard protocol. Now three months later they continue to bill me monthly without my concent. I am also no longer recieving any mobile data which was one of the main reasons for taking up this contract in the first place. </p> <p>I went in to my nearest Telkom store to query the issue, where one of the personel on duty left to go and buy a colddrink just as I came in. I had to wait 15 minutes for service as a result of this. Finally I was told that my cancellation request has not yet been processed. They then gave me an incorrect number to phone with my query.</p> <p>After a few attempts I got hold of a lady that could chech the status of my request. She then said that the request has not yet been finalised and that they will notify me when it is completed, as if this was the most natural response. You request to cancel and they simply do not process the request and continue to bill you month after month. This is totally unacceptable and border line ******** behaviour! </p>