Telkom simply does not respond to clients

I have been unsuccessfully trying to cancel a Telkom line for over 2 months, I have followed all procedures correctly, phoned in and emailed all documentation with absolutely no response.

I have resent the same email 10 times over the past 2 months with no answer.

2 months on and I'm still being billed for an unused line that I've been trying to cancel.

Disgraceful service from Telkom.