Telkom simply does not care about client service

<p>I have had the worst experience with Telkom client service. A month ago I app**** for my 4th contract with Telkom mobile and received great service from Vuyo in the Kenilworth branch. I requested for all details to remain exactly the same including my prepaid number as my family and workplace keep in contact with this nr. Somehow my prepaid nr was swapped with my laptop contract simcard nr. I have been in contact with their client service centre since June to rectify this problem, speaking to numerous agents from Bulelani to a team leader. Finally back office contacted me on Friday 14/07 to confirm the nr change and confirms it will be active the end of day. Fast forward to yesterday 18/07 still not resolved, phone back in to Zanele @ 9am case nr ********** 3 who promised to call me back in 2 hrs, no call back, call back in 5 hrs later to complain, still no call back to this hour and no resolution. What do I as a client have to do to get assistance from Telkom? I guess it does not affect their lives. I'm done with Telkom as I convinced my family to switch to 8ta I regret this decision and hope the same does not happen to them. </p> <p>Deciding if it's worth it to phone back and beg for assistance... Abigail</p>