TELKOM SIMPLY CANNOT GET IT RIGHT!!!!!

I moved house on 1 November 2015 and requested that my Telkom line ***) be moved as well from this date. This was done. However, at my old address, I had optical fibre and at my new address, a DSL line, since optical fibre cables has not been installed in the area of my new residence yet. In stead of cancelling my fibre line and down grading me to DSL, Telkom just added the DSL line to my account. As a result, I have been charged for both lines since 1 November 2015. I have been having endless trouble and talked to numerous people at Telkom trying to have my fibre line cancelled and getting the necessary credit on my account. I have received several confirmations that the fibre line has been cancelled and my account credited, but I have just received my latest invoice and the fibre line is still active, for which I am still being billed, and no credit has been allocated to my account.<br> <br> All that needs to be done is 1) the fibre line on my account needs to be cancelled and 2) my account needs to be credited with the subscription I have been charged for the fibre line since 1 November 2015. According to my calculations the credit has to be R5094.02, i.e. R744.74 x 6 plus VAT