Telkom simply can't fix repeated technical fault

My latest reference nr is 38CRK160315. Previously 1461CRK020315. What I find absolutely delightful is that I report faults, then receive sms surveys to check if I am satisfied with repairs. Well, I never see technicians, so I truly would not know if anyone EVER repairs anything.<br> <br> Right now, the line is noisy again. I cannot speak to people on the line since the static is just too much. Combine that with ADSL that works for a couple of minutes, then doesn't work for a while, then works again, and then not - and I am one EXTREMELY UNHAPPY CUSTOMER. (Telkom is ALSO my Internet Service Provider). So my calling line goes dead or produces so much static that it can't be used and my internet is available on a schedule that seems to mimic loadshedding.<br> <br> So honestly, after all these faults being reported, and phantom technical repairs supposedly having been carried out, when will I be able to RELY on the service I pay for. Anyone have any idea? I can understand a glitch or two, but this is a continuous problem. Surely this can be addressed by someone qualified enough to find the problem and repair it.