Telkom simple plus package takes ages to activate

I app**** for Telkom Simple Plus on an existing telephone line on 10 March 2015 and was told that the lead time would be 3-4 business days. <br> When enquiring about the lack of progress on 14 March, the call centre agent said it would take 7 working days.. <br> Again after the passing of the required time I visited the telkom store in Montana on 20 March where they said that the instruction was only issued to the technicians on 18 March and that I should not expect anything before \early April".<br> <br> """