Telkom sim swop

Since when can telkom refuse to do a sim swop because of an arrears on a different no that was on contract. Ive had this telkom no for more than 4 years. All my accounts are linked to this no. I can't access my Google account nothing. Ive lost so many customers due to not being able to get a sim swop done. Now who is going to pay that? Crypto ive been losing money on my bitcoin. The list goes on