Telkom Sim Swop

Good Day. I had my Telkom prepaid Cell Number *******ly Sim swapped without mu consent . I have been in contact with Telkom Call center on a few occasions and was then told that they could not help me . I then visited a telecom branch which also said they cant help me, after visiting another Telkom branch the manager asked me to get an affidavit done and he will send this query to the ***** unit .This matter was logged from the 01 of July 2020 . I have emailed all the necessary information and to date i have no response. The Airtime credit on this Cell number was R 1047.00 when it was sim swapped. I had contact the current user of the cell number in question, she acknowledges the funds on the sim. She said that she had done this swapped at a telkom store at the Mall of Africa as this was 1 of her old numbers. She was not prepared to refund me the airtime credit as she says its Telkom fault and asked only to be contacted by telkom in order for her to transfer this airtime back to me . Can someone from Telkom assist me at your soonest with this matter.

Many Thanks P. Rajkoomar