Telkom Sim Swap **** at Telkom Newtown and Ghandi square branches.

Good day, Could hello peter please assist me by asking Telkom mobile Business manager or Client relationship manager to explain the following question for me:

How much to do a Sim Swap and why their prices varies from shop to shop. I have done a sim swap today around 2 to 3 o'clock today at Telkom Newtown branch in Johannesburg and was I assisted by the lady by the name Natalie who insited that I pay R10 upfront or she is not going to help me. prior to that I was coming from Ghandi square where I was charged R35 unfortunately for them the system went offline. Last week Ghandi square branch , the guy wanted to charge me R40 and the system went offline and asked me to come back some other time but both the Ghandi square lady(Consultant) and the gentlemen( Consultant) whare very kind and welcoming but that does not make them safe from this metter.

The Newtown Lady(Natalie) was sarcastic and disrespectful to me when I asked her as why is Telkom sim swap charges varies from shop to shop. Her Answer was" It is just the way it is and I need to decide whether I want to do a simswap or not. all I am saying is that you have to pay without payment I cannot assist you( Laughing out loud as the utter those words. I then advised her that I need to find out from telkom as why is this happening i don't mind paying I just have a problem with different charges for the same service. She asked "where are you going to report this? " I said Telkom customer service she once again Laughed out Loud as if she knows that I will not succeed. I told her that she is being sarcastic she said she can cancel the sim swap if I don't want her assistance. Well she continued and the siswap was susscessfull and and I paid R10 and there was n receipt. The level of disrespect and I felt undermined by her and there was a guy sitting behind her and never said anything about Natalie's behaviour. ICCID No. *** RICA Serial NO: ***. My Contact:*** contact number ***.

I would really appreciate if Telkom can clarify this for me and other victims of this "****"