TELKOM SIM SWAP NIGHTMARE

I got two phones as a gift, they both had simcards in them,

i used to the sim cards a for years and all of sunday a got an sms stating that i must load for R100.00 as the sim card has not been active for some time of which it was just not making calls but receiving call with it

the sim was deactivated 2 days after i recharged with R100 as per their request,

the number was linked to all my business accounts all my business have that number both national and international.

i contacted the customer care only to be assisted by a very friendly lady who was very professional, she advised that i go to the police station for an Affidavit since the sim was not registered in my name but by someone else.

i went all way to the store for a sim swap only to told that they cant assist me regardless if i have proof of that ive been using the sim for way longer than they assumed, i provided call logs, statements , they began to be rude and didn't wanna listen when i tried to explain what i was advised by the lady from the customer care .

Manager entertained they behavior and just said they cant assist me.