Telkom sim swap

Never seen such an *********** company , it's been a week trying to do a sim swap and all ur vaal branches are offline, worse part you do not have options to do sim swap telephonically we only have to visit the branch imagine If u can be offline for a month does that mean I have to wait a month before I can get my number back....guys that time unable to restore my bank apps and lot of my things are registered with the telkom number I'm not happy at all with ur sim swap services.. it Thursday today and still u guys are offline