Telkom SIM blocked

Telkom is continuing to excel in proving the worst service to its clients.

My Telkom SIM that i have been using for 2 years was blocked a month ago, i visited the Telkom store in Sandton and was told that RICA was not done on the SIM i offered to provide documentations for RICA to be done but was told it can not be done a case will have to be logged for the SIM to be unblocked.

Three weeks later i visited the Telkom store in Westgate Mall to do a follow on a case that was logged at Sandton only to be told that no case was logged, i asked the lady who was assisting to log a case for me and she said she could not do it i have to call the contact centre.

I spoke to a team leader named Zezethu Mdleleni from the contact centre who told me repeatedly that she cannot assist me, my number was blocked and nobody in the whole company can unblock that number even if i provided all forms of documentations for RICA purposes.

I am deeply disappointed by the kind of service Telkom is providing to its clients.