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Devan L
1 reviews | Active since Feb 2019
15 Feb 2019, 10:59
Telkom Sim Activation ?
I received a mobile device on contract a week ago and my sim is still not active. Been on the phone with Telkom daily and visited Telkom Shop. No one is able to solve the problem and assist me. Money has been deducted from my account in advance for something that’s not working. Who can assist in resolving this matter?
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Devan L's updateReviewer Update
04 Mar 2019, 11:44Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
11:04:23 AM) (u'Devan Loubser',)> Morning
11:05:09 AM) (u'Devan Loubser',)> Account No. ********** 60
11:05:47 AM) (u'Devan Loubser',)> The following debit order was made from my account before I received my cellphone contract, 15 February 2019
11:05:50 AM) (u'Devan Loubser',)> 29 Jan Naedo Collection Telkom8ta Fno ********** ********** 129 299.00
11:05:57 AM) (u'Devan Loubser',)> this is not on my statement
11:20:24 AM) (u'Devan Loubser',)> helloooo
You are currently being assisted by Xolisile Pretty Mnguni
11:20:48 AM) Xolisile Pretty> Thank you for contacting Telkom, you are chatting to Xolisile .
11:20:56 AM) (u'Devan Loubser',)> Good Morning
11:21:05 AM) (u'Devan Loubser',)> My account no. ********** 60
11:21:38 AM) (u'Devan Loubser',)> a debit order which was done 29.01.2019 before my new contract was receive or activate is not showing on my statement
11:23:55 AM) Xolisile Pretty> Devan kindly note that was the test debit and it will reflect on your account after 3 months.
11:24:08 AM) (u'Devan Loubser',)> Xolisile?
11:24:23 AM) (u'Devan Loubser',)> why only after 3 months?
11:24:36 AM) (u'Devan Loubser',)> this was not communicated to me that it will take 3 months
11:28:59 AMXolisile Pretty: 'Devan that amount was debited by sales department, in order that amount to be escalated on our side hence your contract has to be active. These a proccess to be followed for the payment to be removed from sales and reflect on our side in order we can credit you.
11:29:25 AM You: The contract is now active
11:29:51 AM You: how do I request sales to do the transfer to your side?
11:30:22 AM You: I do not work for Telkom, this must be done internally
11:32:02 AMXolisile Pretty: 'Devan automatically the payment will show on our side as the credit on your account, if pass 3 month the payment is not showing we need to log a case to billing department to assist with the payment.
11:32:26 AM You: please log the case to billing department
11:32:39 AM You: I was not informed amout the 3 month period
11:32:58 AMXolisile Pretty: We log it now cause it has not pass 3 month yet 'Devan.
11:33:25 AM You: I want this to be credit onto my account now, not 3 months from now
11:33:44 AM You: so please go ahead and log this, also supply me with a reference that this has been done
11:36:36 AMXolisile Pretty: As I did advise Devan wecant log a case now cause your contract was activated on the 15 February.
11:37:19 AMXolisile Pretty: Ufortunate we must follow the proccess we cant credit you now.
11:37:21 AM You: when can this be logged then? I paid R299 in advance and now I need to pay a double installement
11:37:46 AM You: this was not communicated
11:38:41 AMXolisile Pretty: Your credit Devan has to show on our side end of May.
11:39:06 AMXolisile Pretty: I apologize with less information that was provided.
11:39:12 AM You: I'm not happy waiting till May
11:40:10 AMXolisile Pretty: Unfortunate you had to wait cause that will be your 3 month proccess.
11:41:26 AMXolisile Pretty: Apart from the original enquiry, is there anything else you need assistance with?
11:41:52 AM You: please supply me a reference to this communication
11:42:18 AM You: I would like to escalate this matter
11:42:28 AMXolisile Pretty: Kindly take the screen shot.
11:42:49 AMXolisile Pretty: My name is Xolisile Mnguni..
DL
Devan L's update04 Mar 2019, 11:44
Reviewer Update
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
11:04:23 AM) (u'Devan Loubser',)> Morning
11:05:09 AM) (u'Devan Loubser',)> Account No. ********** 60
11:05:47 AM) (u'Devan Loubser',)> The following debit order was made from my account before I received my cellphone contract, 15 February 2019
11:05:50 AM) (u'Devan Loubser',)> 29 Jan Naedo Collection Telkom8ta Fno ********** ********** 129 299.00
11:05:57 AM) (u'Devan Loubser',)> this is not on my statement
11:20:24 AM) (u'Devan Loubser',)> helloooo
You are currently being assisted by Xolisile Pretty Mnguni
11:20:48 AM) Xolisile Pretty> Thank you for contacting Telkom, you are chatting to Xolisile .
11:20:56 AM) (u'Devan Loubser',)> Good Morning
11:21:05 AM) (u'Devan Loubser',)> My account no. ********** 60
11:21:38 AM) (u'Devan Loubser',)> a debit order which was done 29.01.2019 before my new contract was receive or activate is not showing on my statement
11:23:55 AM) Xolisile Pretty> Devan kindly note that was the test debit and it will reflect on your account after 3 months.
11:24:08 AM) (u'Devan Loubser',)> Xolisile?
11:24:23 AM) (u'Devan Loubser',)> why only after 3 months?
11:24:36 AM) (u'Devan Loubser',)> this was not communicated to me that it will take 3 months
11:28:59 AMXolisile Pretty: 'Devan that amount was debited by sales department, in order that amount to be escalated on our side hence your contract has to be active. These a proccess to be followed for the payment to be removed from sales and reflect on our side in order we can credit you.
11:29:25 AM You: The contract is now active
11:29:51 AM You: how do I request sales to do the transfer to your side?
11:30:22 AM You: I do not work for Telkom, this must be done internally
11:32:02 AMXolisile Pretty: 'Devan automatically the payment will show on our side as the credit on your account, if pass 3 month the payment is not showing we need to log a case to billing department to assist with the payment.
11:32:26 AM You: please log the case to billing department
11:32:39 AM You: I was not informed amout the 3 month period
11:32:58 AMXolisile Pretty: We log it now cause it has not pass 3 month yet 'Devan.
11:33:25 AM You: I want this to be credit onto my account now, not 3 months from now
11:33:44 AM You: so please go ahead and log this, also supply me with a reference that this has been done
11:36:36 AMXolisile Pretty: As I did advise Devan wecant log a case now cause your contract was activated on the 15 February.
11:37:19 AMXolisile Pretty: Ufortunate we must follow the proccess we cant credit you now.
11:37:21 AM You: when can this be logged then? I paid R299 in advance and now I need to pay a double installement
11:37:46 AM You: this was not communicated
11:38:41 AMXolisile Pretty: Your credit Devan has to show on our side end of May.
11:39:06 AMXolisile Pretty: I apologize with less information that was provided.
11:39:12 AM You: I'm not happy waiting till May
11:40:10 AMXolisile Pretty: Unfortunate you had to wait cause that will be your 3 month proccess.
11:41:26 AMXolisile Pretty: Apart from the original enquiry, is there anything else you need assistance with?
11:41:52 AM You: please supply me a reference to this communication
11:42:18 AM You: I would like to escalate this matter
11:42:28 AMXolisile Pretty: Kindly take the screen shot.
11:42:49 AMXolisile Pretty: My name is Xolisile Mnguni..