Telkom sim

My phone got ******. My mother goes and does a sim swap as the account is in her name. Sim swap wasn't unsuccessful, store-man says it will take up to three hours for the sim to activate. More than three hours later and still nothing. Call into Telkom call center (more than 3 times) each time I got a different response. 1. "the account is in arrears", impossible as the account was last pain at the end of Feb, as per the debit order. 2. "Telkom has two systems, the one system says the account is in arears and the other says that the sim is active. The problem is the systems are not talking to each other". No ETA or even who will be able to sort the problem out as you get told the IT department cant sort the issue out and the issue has been escalated to the vendor." Whatever that means.3. late last night, we get a call to say that the order for the sim swap has been closed on there side(stores) and could take overnight for the sim to activate" Then this morning we get told that the order was only closed then. Now more than 24hrs later, I cant get ahold of the greenstone store and the store manager on work or mobile line. More than 24hrs later and i cant access any of my files on my iCloud because, either the two factor authentication needs to send an OTP to your number(which isn't active or something) or to use your banking details. But I had to block my account and all my cards so my new card isn't the same as the one linked to my apple account so i cant verify my banking details. If you phone complaints @ 10210, they say they cant help you. You ask for the regional managers number @10210, they say they cant give it to us. I mean what more must I Do.