Telkom signet terrace - rude and unhelpful

-------- Original message -------- On friday i went to telkom with a query, the person attempted to resolve it without even checking The system . I then requested that she check the system with my id , she was very upset and was rude . First this is not the first time I went to that specific branch and didn’t receive assistance . The first time I went there to get an additional sim , I was told that they do not have the machine to do that and that I would need to go to another store . This time , without looking at the system or checking my account the lady Was already telling me what’s the problem . The people at that sore does not want to work . So when I asked the lady , she was rude and spoke over me , she doesn’t wear a name tag and all I can tell you about her is that she has blonde/white hair and her race is black . She then asked me for my id number not taking my ID from me , she punched into the laptop . So this made me think anyone can go with anyone’s ID and TELKOM SIGNET TERRACE WILL HELP AND NOT EVEN VERIFY .I would really need something to be done because she was not only rude , she did not help and then I was told to call the call center which I did and then they are off line . The date this happened was Friday the 29th December . I’m really not happy with Telkom . Today I call the call center @ 10:01 from *** , please hear how *********** and rude the agent is that was dealing with me , she was upset that she couldn’t hear me and expressed it in her voice , which I did not appreciate . I am currently checking with other companies for my wifi and Lte DEALS , I AM SERIOUSLY CONSIDERING TAKING MY BUSINESS ELSE WHERE DUE TO THE SERVICE I HAVE RECEIVED FROM Telkom , not only are the staff rude and *********** but they don’t even verify customers