Telkom signed me up for a contract I never requested

<p>1. I had an ADSL line that was running on a month to month basis<br />2. Telkom contacted me earlier this year to ask if I want to trial the Fibre services that was rolled out to my area.<br />3. I agreed to test the service because the person at Telkom said that if I'm not happy then I can go back to my normal service.<br />4. After the three months trial expired Telkom asked if I wanted to continue on the service and I advised that I prefer to go back to my previous service. </p> <p>5. Telkom made the change back to the previous speeds of my ADSL service but left me on the Fibre Service<br />6. When the first Bill was received I noticed that the cost was suddenly higher than what I used to pay before the trial, and that somebody at Telkom signed me up for a new 24 month contract.<br />7. This was not what I agreed, and I never agreed to a new contract.<br />8. I logged a complaint and the lady dealing with the dispute suggested that I cancel the services.<br />9. I then cancelled the services but then I was charged a service cancellation fee and Contract forfeiture fee.<br />10. I'm extremely dissatisfied because I never asked to be signed up for a contract as I only took part in a trial as offered by Telkom. Surely they cannot just change my mont-to-month service into a contract as they please?<br />11. My services was complete cut off on 8 August, however I was still being charged for services after 8 August!!</p> <p> </p> <p>Now nobody at Telkom can tell me why I was signed up for a new contract and I am just expected to pay the R2000 for services and a contract that I never approved or received. This is absolutely *******.</p> <p> </p> <p>I have again lodged a dispute with Telkom ( ********** 3) but I dont have any faith that this will be resolved.</p> <p> </p>