1 reviews | Active since Mar 2009
Telkom signed me up for a contract by themselves
In November 2014 a salesman was at my house to migrate my contract from month to month to a contract. I said no they signed me up anyway, i realised this in May 2015 when my data ran out for the first time. I was supposed to be on a month to month contract. I phoned the call centre last week when my bandwidth was very low. they did not mention that I was on a contract and I was now capped they said they would send a consultant. Two days later when I phoned in to query why it was still slow they told me about the contract.<br> <br> I did not want a contract!!! No I am sitting on a contract and would have to pay a afee to get out. If I were to choose a contract I would not have chosen Telkom and I would not have chosen a capped contract. On Saturday I went to the branch at Cresta to raise my concerns and they sent emails around but no-one has phoned me back and I am still sitting with no data and no patience left
Thank you for making contact with us.
Please note your query has been escalated to our Sales Team for further assistance and feedback will follow.
We do apologise for any inconvenience caused.
Ref SM113388.
Regards,
Didi Guma
Telkom Social Media Team
***
Thank you for making contact with us.
Please note your query has been escalated to our Sales Team for further assistance and feedback will follow.
We do apologise for any inconvenience caused.
Ref SM113388.
Regards,
Didi Guma
Telkom Social Media Team
***
