Telkom ...sigh.... Billing department needs a wake up...

Telkom and it's reputation.. it's astounding.. Certainly not funny..

I spent about a month back in forth to get the correct procedure on cancellation with Telkom. That alone was a nightmare as it was back n forth with false information, but eventually got to the bottom of it. I was told it needed to be cancelled 1 month before hand, which I did, via the portal requested. I queried why there was multiple accounts listed on there to cancel but got no response.

I sent a cancellation on 18th May for my ADSL and phone line to terminated end of June. Only person that I have that was in dismal communication with me is Xolela. I paid my month to month that was due for month of June (ADSL was to be terminated End of June). When I started the contract I paid for month used and for the month ahead so my payments were not back dated, it was for the month in advanced.

My monthly amount was R599 a month for ADSL 4mb uncapped.

I'm currently still getting billed and been handed over to debt collectors already for an amount of R1305.65.

Can someone please reverse this ******** amount you trying to ***** from me. I paid my dues to your company, I never missed a payment for years using your service. I don't owe you a cent more.

I'm tired of constantly replying to your invoices on social media and emails to get no response or solution.

Let us just part ways in a professional manner if not too hard to do. ***** in your court not mine here.

I know I'm not the only one that having this problem, Mine is not a complicated issue to resolve I'm sure, Credit and remove the amount that been billed after my service ended and we can move on.