Telkom Showmax subscription

Good day, Team Hellopeter.

Telkom is one of the biggest companies in South Africa, I'ts such a shame they have such bad service. Last year August 2017 or October (not entirely sure), I subscribed to their Show-max deal of R 100 and had accidentally subscribed twice for the same service and was being billed twice. Soon after I cancelled through the self help service they provide and logged a fault of which months later were resolved but I didn't know that I was still being billed R 200 monthly. I'm appalled at the service I have been receiving as a long-time loyal customer.