Telkom Showmax Ripoff

I tried to subscribe to showmax through Telkom's my telkom website. However, the data bundle for showmax never showed up on my internet profile page and continued to use the normal data bundle for showmax data. I tried on numerous occasions to rectify this by phoning the help desk and going to the telkom stores. The response I got was that the service was loaded and should work.

At the Telkom shop I was taken to a machine and prompted to enter my cel number and was told it has to be sent to technical for a solution and that someone would phone me. Needless to say, this never happened.

At the end of the month I now find that I was billed 3 times for the showmax service that I could never use in the first place. When phoning billing inquiries I was told that not only will they not remove the charges, but I had to pay another month in addition as well because if they cancel it now, the change will only go through the next month.

That equates to just under R1200 for a service that they themselves cannot even get going and I am being charged 3 times for.

Everyone at Telkom seems either unwilling or unable to resolve this obvious injustice.

Please be warned!