1 reviews | Active since Jul 2011
Telkom Showmax option billed but not supported on Internet Plus
<p>I activated the VOD Showmax add on telephonically with Telkom. It refelcting on my account both as Data Balance and on the billing. Viewing showmax however continued to deplete my recurring monthly 10 GB bundle. I contacted support 8 times, every chart had a different reply and at the end just closed the chat mid conversation. The last chat explained that my contract does not qualify for Showmax. He then proceded to ask if there is anything else? I asked if the VOD R 99 option can then be removed from my account. The reply was no - it's activated. Fair service? This is neglegent customer abuse and should be a ******** offence not a support call.</p>
Hi Noleen
Telkom Social Media Team.
No response from the modile team :-(
I'm even willing to upgrade my contract to the unlimited one (100 gig fair usage - without showmax. It gives me 80 gig more for streaming for 200 more monthly and I then throttle instead of being cut off...
Any suggestions on how to take this forward?
Hi Noleen
Telkom Social Media Team.
No response from the modile team :-(
I'm even willing to upgrade my contract to the unlimited one (100 gig fair usage - without showmax. It gives me 80 gig more for streaming for 200 more monthly and I then throttle instead of being cut off...
Any suggestions on how to take this forward?
Hi
Yes, I confirm it is the smart internet broadband uncapped for R 799 per month.
Regards,
Renier
Hi
Yes, I confirm it is the smart internet broadband uncapped for R 799 per month.
Regards,
Renier
I have had no further respons. My 10 Gig data bundle is depleted. The TI Entertainment bundle is 10213 MB (10 Gig) -though I watched Showmax almost exclusively. I cannot connect to showmax anymore.
If this is not resolved by close of business I request a full refund for this months billing. I can not be held liable for services not rendered.
I have had no further respons. My 10 Gig data bundle is depleted. The TI Entertainment bundle is 10213 MB (10 Gig) -though I watched Showmax almost exclusively. I cannot connect to showmax anymore.
If this is not resolved by close of business I request a full refund for this months billing. I can not be held liable for services not rendered.
More than a month without a reply and a incorrect bill.
More than a month without a reply and a incorrect bill.
Counting the months (now in the 3'rd) that Telkom ignores me, yet continue to bill for services not delivered. My outstanding bill now is R 2600 on a monthly contract of R200...
Counting the months (now in the 3'rd) that Telkom ignores me, yet continue to bill for services not delivered. My outstanding bill now is R 2600 on a monthly contract of R200...
Given up on Telkom. Decided to pay my account (grudgingly), just to get Telkom out of my life. Payment was done on 16 May. On 19 May I send a mail to quiry the account. No response. On 22 I started a chat session. After waiting for an agent I typed out my message. No response from the agent.
Given up on Telkom. Decided to pay my account (grudgingly), just to get Telkom out of my life. Payment was done on 16 May. On 19 May I send a mail to quiry the account. No response. On 22 I started a chat session. After waiting for an agent I typed out my message. No response from the agent.